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Shipping & Returns
Please allow 2-3 business days, excluding weekends, for processing/packing your order.
Orders are typically sent USPS priority mail and can take 2-4 business days, excuding weekends, for delivery. Mission Tress is not responsible for inaccurate delivery addresses or loss of packages during shipping.
Jo on the Go offers a 30-day money back guarantee (35 days from day of purchase) on all full price items. Sale or promotional items and subscriptions items do not qualify for a refund.
If you'd like to return an item that qualifies for a refund, please note that shipping and shipping costs are the sole responsibility of the customer. Shipping fees paid are non-refundable.
To return a qualified order:
- Go to returns.joonthego.shop
- Submit your request for return
- We will review your request within 3 business days and email with further instructions.